Return & Refunds Policy

At Oliviahaven, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Return Process

1. Initiate a Return – Email [email protected] with your order number and reason for return.
2. Receive Return Instructions – Once approved, we will provide the return address and further instructions.
3. Ship the Item Back – Pack the item securely and use a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Return Approval & Refund Processing – Once we receive and inspect the returned item, we will process the refund or exchange.

Refund Policy

• Refunds are issued to the original payment method within 7-10 business days after return approval.
• Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).
• If you paid via Cash on Delivery (COD), refunds will be processed as store credit or bank transfer, based on your preference.

Exchanges

• To exchange an item, initiate a return and place a new order for the desired product.
• Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at [email protected].
• We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check with your bank or payment provider for processing delays.
• Contact your bank, as refunds may take time to reflect.
• If you still have concerns, reach out to us at [email protected].

Non-Returnable Items

The following items cannot be returned or refunded:

• Clearance or final sale items.
• Gift cards and promotional items.
• Personalized or customized products.

Opt-Out Instructions for Refund Alternatives

If you prefer a refund to a different method (e.g., store credit instead of the original payment method), please specify your preference when requesting a return.

For any return or refund inquiries, contact us at: [email protected]