Shipping Policy

At Oliviahaven, we are committed to delivering high-quality home decor products in a timely manner. Please read our shipping policy to understand how we handle orders, processing, and delivery.

Order Processing

Once you place an order, our team begins processing it immediately.

• Orders are typically processed within 2-4 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods & Delivery Times

We offer several shipping options to accommodate your needs. Delivery times vary based on location and selected shipping method.

• Standard Shipping: Estimated delivery in 5-10 business days.
• Expedited Shipping: Estimated delivery in 3-5 business days.
• Express Shipping: Estimated delivery in 1-3 business days.

Please note that delivery times may vary due to factors such as weather conditions, carrier delays, or high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

• Standard Shipping: Free for orders over $75, otherwise a flat rate of $7.99.
• Expedited Shipping: Starts at $14.99, calculated based on package weight and destination.
• Express Shipping: Starts at $24.99, calculated based on package weight and destination.

International Shipping

 International shipping rates and delivery times vary based on location. Additional customs fees or taxes may apply and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order using the carrier’s website for real-time updates.

Delayed or Lost Shipments

If your order is delayed beyond the estimated timeframe, please check your tracking details first. If you believe your order is lost or significantly delayed, contact us at [email protected], and we will assist you in resolving the issue.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [email protected] with photos of the issue. We will work with you to resolve the problem through a replacement or refund.

Changes & Cancellations

• Orders can be modified or canceled within 24 hours of placement.
• After this period, we may not be able to make changes as processing will have begun.

Contact Us

For any shipping-related inquiries, please reach out to our team at:

📧 Email: [email protected]

We are happy to assist you with any questions or concerns